Patient expectations and experiences of health AI: Implications for system change

AI is fundamentally changing healthcare delivery, yet we hear little about the patient experience amidst the transformation or examine how the promise of AI meets patient expectations. This presentation will describe patient expectations and experiences with Health AI, focusing on the specific case of Ambient Scribe technology. Integrating quantitative data from patient surveys with qualitative insights from physician interviews, we will explore how AI tools influence communication dynamics, perceived trust, and care quality. The findings will be considered in a broader framework for risk assessment and ethical and equitable systemic change.